Support
Full lifecycle product support — use with confidence
From pre-sales to installation and after-sales — ICEGPS provides 7×24 technical support. Hotline 400-678-5541, Shenzhen HQ on-site service.
Downloads
Firmware, manuals, software, drivers in one place
Docs & Tutorials
Quick start, video tutorials and operation manuals
FAQ
Troubleshooting, usage tips, install guides
Dealer Network
Find your local dealer / service center
Service Process
Submit Request
Contact us by phone, ticket or WeChat
Remote Diagnosis
Technical team responds within 24 hours
On-site Service
Shenzhen HQ or authorized engineer if needed
Follow-up
Confirm resolution and improve service quality
Popular Questions
What if RTK won't fix?
Check satellite count ≥ 12, verify correction data source, and ensure the antenna is not obstructed.
How to troubleshoot accuracy drift?
Verify the correction link is stable, check multipath and surroundings, re-initialize or relocate the antenna if needed.
How to maintain accuracy without CORS?
Enable PPP or PPP-RTK hybrid mode to keep usable accuracy without a base station network.
Antenna height and placement requirements?
Install in an open, unobstructed location at the height specified in the manual; avoid metal interference.
How to wire controller power?
Follow the manual for voltage and wire gauge; do not reverse polarity; use dedicated fuse and filtering where recommended.
How to match proportional valves?
Confirm valve model, flow and system pressure match; perform no-load and loaded commissioning before operation.
Pre-operation calibration steps?
Complete IMU calibration, antenna check, correction link verification, and a trial run in open area.
Settings for complex terrain?
Adjust control gains for slope, occlusion and speed; reduce speed and enable IMU assist when needed.
How to backup and restore job data?
Export job records and config files regularly via host software or cloud; import by model when restoring.
How to get product manuals?
Visit the Download Center for PDFs or contact sales via WeChat.
How to contact after-sales repair?
Call tech support at +86 18124115275 or submit an online ticket.
Firmware upgrade failed — what to do?
Ensure stable power and connection, then retry; if it still fails, keep logs and contact technical support.